Refund & Cancellation Policy

We want you to be confident when paying for GigProof. This policy explains when refunds are available, how to request one, and how cancellations work.

1. Free trial

Where GigProof offers a free trial, you can cancel at any time before the trial ends without being charged. We’ll send you a reminder before any first charge.

2. Refund window

You can request a full refund within 7 days of your first paid charge if GigProof did not work as advertised for you. No questions asked on first-time purchases inside the window.

3. When refunds are NOT available

• Renewals after the initial 7-day window (cancellation prevents the next charge but does not refund the current cycle, except as required by law).
• Add-on credits or one-time consumable purchases that have been at least partially consumed.
• Accounts terminated for breach of our Terms of Service, including abuse, fraud, or chargebacks.
• Custom development, onboarding, or professional services already delivered.

4. Cancellation

You can cancel your subscription anytime from Settings → Billing. Cancellation takes effect at the end of the current billing cycle — you keep access until then and we don’t charge you again.

5. How to request a refund

1. Email support@talkytools.com from your account email with the subject line “Refund request”.
2. Include your invoice number and a brief reason (so we can improve).
3. We acknowledge within 1 business day and process eligible refunds within 5–10 business days.

6. How refunds are paid

• INR (Razorpay): refunded to the original card, UPI, or net banking account. Typically reflects in 5–7 working days.
• USD (Stripe): refunded to the original card. Typically reflects in 5–10 working days.

We cannot refund to a different payment method than the one used for the original charge.

7. Partial refunds

For annual plans cancelled within the refund window, we refund the full amount paid. After the window, annual plans are non-refundable but we’ll prorate downgrades to a lower tier as account credit on request.

8. Pricing errors

If we accidentally charge you the wrong amount due to a pricing or billing error, we’ll refund the difference promptly — no need to wait for the refund window.

9. Disputes & chargebacks

Please reach out to us first — most issues are resolved within a day. Filing a chargeback without contacting us may result in account suspension under our Terms of Service.

10. Statutory rights

Nothing in this policy limits any non-waivable rights you have under consumer protection law in India.

11. Contact

Questions about a refund? support@talkytools.com — we’re a small team and we read every email.